Position: Marketing/Web Site Support Specialist
Job type: Contract
Location: Vancouver
Experience: 3-5 years

Ensemble Travel Group is a consortium of 800 independent retail travel agencies in the United States and Canada. We are currently recruiting for an experienced Marketing/Website Site Support Specialist who would like to become part of our energetic, client-focused organization. This multi-talented individual will be responsible for initiating the set up of our members’ web sites including graphic assistance, as well as providing ongoing web strategy, maintenance and advice such as troubleshooting and training. In addition, you will be responsible for effective site navigation, web page layout, and placement of content such as advertising and promotions on all of the individual sites.

The position requires a blending of marketing and web skills, an eye for compelling visual design, knowledge of the web, the ability to communicate in different styles for different audiences, and the know-how to put it all together into a dynamic, attention-grabbing finished product. The right candidate is a self-starter who possesses excellent active writing skills and the ability to use those skills to communicate each agency’s message with visual flair.

The Marketing/Web Specialist will contribute to the development of other HTML and flash-based online marketing creative such as email campaigns and flash/advertising banners as well as assists with the development of and oversees content, design, timeliness, relevance, consistency and functionality of company websites.

REQUIREMENTS
* Superior interpersonal skills
* Experience in the travel industry or at an internet e-commerce company, direct marketing company, or an ad agency is a plus
* Highly organized, with an ability to handle multiple tasks under tight deadlines and to work independently
* Great attention to detail and pride in quality of work
* Effective, inspiring presenter and explainer of technical concepts to beginners
* Inherently organized
* Proficiency in desktop publishing programs such Photoshop, Illustrator, DreamWeaver, Flash, and Microsoft Office such as PPT, MS Word and Excel
* Knowledge of SEO, SEM and usability best practices
* Working knowledge of HTML, CSS, ASP.net and content management systems
* Knowledge of Ektron CMS400.net a definite asset
* Email marketing, design and execution experience
* Must work onsite at our Vancouver office

RESPONSIBLITIES
* Maintain open, ongoing communication with internal departments and external clients
* Create and upload graphics to site
* Quality assurance of all projects
* Ensure approval process is maintained
* Track time spent with clients
* Log issues
* Maintain on-going status of all projects and be responsible for adhering to deadlines
* Assist in the development of training tools and encourage members to use them to maximize resource time
* Liaise with internal departments to meet production requirements
* Provide regular updates regarding status of projects
* Identify and communicate issues and proposed resolutions
* Aim to exceed external and internal client expectations
* Bilingual French/English preferred
* Other projects as required